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Melissa Morales

Personal Lines Processor / IT Support



Having joined the agency in 2017, Melissa has risen quickly in the ranks. She is our chief IT guru and played a key role in the roll-out of our new phone system. She also is a member of the personal lines team and provides administrative support to our customer service agents.

Born and raised in Lebanon, PA., Melissa spent almost a decade in the Midwest before resettling to Lancaster in 1997.

She’s been an Administrative Professional with over 19 years of experience in operations management. Her background includes database management, website administration and new software deployment and end-user training.  She is also detailed oriented and an analytical thinker who enjoys helping others in whatever capacity she can.

Her interests include:  computers, shell collecting, birding, strength training and running. She said that her love for food is her best motivation for working out!

She’s also an avid beach comber who especially loves traveling to and exploring different islands of the Caribbean. When not at work, Melissa enjoys spending time with family and friends and reading up on the latest in computer technology.