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Talk about personalized customer service! Liz Martin and her team at Martin Insurance in Millersville, PA are hands on with each client. They answer our many questions with patience & if they don’t have the answer, they find out and get back to us right away. As a Realtor, I have referred many clients to Martin Insurance, and they have told me repeatedly how impressed they are with their service, knowledge and the fact that they are local and you actually talk to a live person!!
Liz and the others at Martin Insurance have helped my business with several complex layers of insurance for years. They are responsive, trustworthy, and thoroughly help you choose the right insurance at the reasonable costs .
I highly recommend Liz and her team! She provides insurance for my business Gardner’s Mattress & More. Once we signed on we saved money, increased coverages and insurance levels all while closing pitfalls we weren’t aware of.
Great agents. Hit a deer a bit ago. Needed a tow, body work, and a rental. Only talked to my agent there once through whole process. Everything was taken care of so effectively. No going back and forth. Just done correctly.
Their commitment to supporting local businesses is commendable! Local, friendly, helpful, knowledgeable, and resourceful!
The best experience with insurance I have ever had – Liz saved me over $ 200 A MONTH on my insurance due to her comprehensive review of my policy. The last guy didn’t even bother. Wow!! I would give her team a high five for how great they are. Thanks!
Dana’s professional help has been extraordinary and I appreciate and thank her for all her efforts to make my insurance changes so efficient and with ease,
Thank you very much for your help today. I appreciate the time Dana spent figuring extra quotes for me. I also greatly appreciate her and your office for the wonderful service we’ve had since day one.
Dana Grimm at Martin Insurance was and continues to be a great agent, she’s very knowledgeable and no question is a “dumb question.” She’s always there for her customers!
I love it when you say, “Send it to me, I’ll take care of it.”
I am delighted we can always count on Kathleen!
I just wanted to say how well Joanne handled my last two claims. One was when I hit a deer and did $2000 worth of damage. She did a great job with that. The second case was with my roof with hail damage. She connected me with right people at Donegal to come out and check it out. They ended up getting me a new roof because of the wind damage that was also done. Joanne was the perfect person to get me to the right people. I was quite pleased with how well she handled everything.
A number of years ago my family came to Martin Insurance after 31 plus years with our previous agency. My son and his family moved over first. We were not unhappy with price or the insurance company, but were unhappy with the agency itself.
I write you today to thank you for Joanne! Our family is blessed to know we have Joanne handling our insurance business! Please pass along to Joanne our feelings of this cherished relationship!
Also, Dana has been professional and overall wonderful, helping another son with his insurance quote. I feel comfortable (and safe) having Joanne and Dana work with my children.
I just wanted to say how much of a delight Joanne always is to work with! It’s a large part of why we are so happy with Martin Insurance!!
Your agency has won me over – everyone is so nice, friendly and helpful. I work with the public and not everyone is so pleasant.
I truly appreciate (Sara’s) proactive follow-up – it’s one of the reasons we stay with Martin!
Thank you to Sara for her quick response. I think this is the difference between a real agent and online insurance company.
Thank you so much for . . . your visits to solve (our) insurance complexities!
We are new customers to Martin Insurance Agency and Sara Johnstone is our customer service representative. Let me just say that we have never experienced such “hands on” account service from any insurance agency ever. I’m impressed with Sara’s outstanding communication and level of professionalism. With Martin Insurance Agency, I know we are in good hands!
Dana Grimm is awesome. She saved us $400 a year by combining our homeowners and auto policies and changing our carrier. She quoted several carriers, but we decided to go with Goodville Mutual – and she actually got us better coverage than we originally had. We are more than thrilled. Dana is one who listens to her customers and quotes multiple carriers to get her customers the best coverage at the best price. Thank you Dana and Martin Insurance Agency!!
Congratulations on the Women of Influence honor. It is well deserved. I appreciate what you have done for me, Rotary and our community. I also wanted to thank you for the blog post on rental car insurance. My in-laws are taking a trip and were not sure what to do about the rental insurance, so I was able to send them the link to the post. So they know what to consider.
We could not be happier with Liz Martin and her staff. Their tenacity and enthusiasm is infectious. It is a pleasure to work with such a knowledgeable, friendly and passionate staff that cares as much about our business as we do.
As a professional that is also in the customer service business, I understand the importance of good service, professionalism, rates and that over-all feeling that you are not just an “account number” to the people that you deal with. As a residential lender dealing with lots of first-time buyers, it is invaluable to have someone like the team at Martin Insurance to refer your clients to. They have been helping my clients with not only obtaining a homeowners policy that is right for them, but also evaluating their entire insurance portfolio to see what they can do to help them get maximum coverages for the best price. The customer service that my clients receive at Martin Insurance is priceless and knowing that my buyers are in good hands makes my job that much easier. Keep up the good work!
Martin Insurance has saved us a significant amount of money on our insurance premiums. We’re actually getting better coverage than we had with our previous carrier, while spending less! Equally impressive is the customer service we receive from the Martin Insurance staff. Email and voicemail messages are returned remarkably fast, always with thorough, yet understandable, information.
There may be other agencies that can quote your insurance needs. But if you want competitive pricing and personalized, friendly service from a local agency that appreciates your business, Martin Insurance Agency is the company to contact. Liz, Amy and the rest of the staff give us top-notch service, promptly handle our questions and offer sound advice to help us manage our insurance needs.
Liz, Thank You… You and your team have helped me to understand what insurance I need to protect my growing business.
Stoltz has been using Martin Insurance Agency for all our business insurance needs for longer than I have been with the company (over ten years), and we have been quite satisfied with them and the service they provide. During that time, we had one product liability lawsuit and a couple minor claims. Their employees respond very quickly to requests such as adding employees to the auto insurance policy or the oddball things that come up when dealing with international customers. The few times we’ve had questions that Liz couldn’t answer she was always prompt in doing her research and getting back to us. We have gotten quotes from other agencies and Martin Insurance has always had competitive prices. I’m happy to recommend Liz Martin and Martin Insurance for your insurance needs.
When we started Versatek in 1998, we were with a different insurance carrier. Once we were introduced to Liz, we were immediately impressed by her enthusiasm and knowledge of the industry. We decided to give her an opportunity to earn our business. Her quotes were competitive and, despite having no issues with our carrier at the time, we awarded our business to Martin Insurance Agency. It’s a decision we’ve never regretted and Liz has only continued to impress us with her drive, persistence and unwavering enthusiasm. Liz Martin is and will continue to be a valuable asset to our business… Your company would be very well served to have Martin Insurance as your insurance agency.
We appreciate the timeliness with which our needs are met…there have been many life changes over the years and at each turn, Martin Insurance Agency has helped us handle it with ease. Thanks!
It’s nice having someone find the best rates for us and have an agent who knows us. Even when our agent wasn’t available someone else was able to jump in and help us get a rate quote on spur of the moment. We’ve been going to Martin’s Insurance Agency since we started buying insurance on our own. I’d recommend them to anyone! Thanks!
I thankfully have not had to file a claim, but I have had changes that needed to be done. Kathleen Schrum was who I had dealt with and she was extremely helpful and friendly during the process. It is a pleasure to work with someone who is eager to help.
It is wonderful that you do not have an automated telephone system. It is so nice that an actual person answers whenever I have a need to call your office.
Joanne has always been available to answer our questions in a timely manner. She is very knowledgeable when it comes to our unique insurance issues and polices.
I want to acknowledge Kathleen’s good communication skills and help she has provided. Plus, the most ringing endorsement of your service is each year when I renew our policies.
At Martin Insurance I know I’m being taken care of and that everyone there is watching out for my account. The relationship with everyone is valuable beyond the insurance policy.
The genuine care and concern of the Martin Insurance staff is evident in every customer service contact we have with them.